About
About Horcare: International Patient Coordination in China
Horcare is an international patient coordination service that helps patients and families from any country get specialist care at leading public hospitals in China. We coordinate; hospitals treat. One dedicated bilingual coordinator stays with you from the first inquiry to follow-up at home, and hospital fees are paid directly to the hospital.
Clinical boundaries
What Horcare is, and what it is not
Horcare is a non-clinical coordination service, not a medical provider. Diagnosis, treatment plans, eligibility and every clinical decision belong to the treating hospital and its doctors.
Put simply, a medical tourism facilitator handles the practical side of getting treated abroad, so that the patient and family can focus on the medical decisions with the hospital. Unlike a typical medical tourism agency selling packages, Horcare publishes no price list and never resells hospital care.
| What Horcare does | What the hospital does |
|---|---|
| Case intake and free case review | Medical opinion and diagnosis |
| Matching by condition and specialty department | Decides whether to accept the patient and eligibility for treatment |
| Translating and forwarding medical records | Treatment plan, surgery, therapy and prescriptions |
| Appointments, admission arrangements, interpreters | The medical quote and all medical billing |
| Visa letter guidance, travel and accommodation logistics | Discharge summary and clinical follow-up |
| Follow-up coordination after you go home | Every clinical judgment, before, during and after treatment |
Why Horcare exists: the problem families face
Horcare exists because many families facing a serious diagnosis cannot get timely specialist care at home. The obstacle may be a long waiting list, a cost they cannot carry, or simply no access to the specialist the condition needs, whether that is cancer, heart disease, a neurological disorder, an orthopedic problem or a child's condition.
Medical tourism in China is one realistic option for patients from any country, but it is hard to arrange from abroad: different hospital systems, a different language, and very little reliable information in English. It is also reasonable to be wary of agencies. That is why the way Horcare works, and the way it is paid, is written down on this page.
How Horcare matches patients: specialty first, not hospital fame
Horcare matches by condition and specialty department, not by hospital name recognition. A famous hospital is not automatically the right place for a particular diagnosis; the department's specific expertise matters more.
- Your diagnosis and the reports already available
- The department’s experience with that condition and treatment
- City and travel practicalities for you and your family
- The hospital’s capacity to receive international patients
Horcare publishes no hospital rankings. Browse by medical specialty or see the treatments patients ask us about.
One person, start to finish
One dedicated coordinator, supported by medical interpreters
Each Horcare patient has one dedicated bilingual coordinator from the first inquiry, through the hospital stay, to follow-up at home. Medical interpreters support the coordinator during consultations, tests, admission and discharge, so nothing important is lost in translation.
Horcare works to defined response times: a personal reply within 24 hours and an initial case assessment within 72 hours. After that, your coordinator tells you when to expect each next reply.
You can always reach a real person by whatsapp, email or phone.
- 01
Inquiry
You send the diagnosis and any reports you have. A coordinator replies personally within 24 hours.
- 02
Free case review
An initial case assessment within 72 hours: which specialty, which city, which hospitals, and what the hospital will need.
- 03
Hospital opinion and quote
Records go to the matched department. The hospital gives its own opinion and its own quote.
- 04
Travel
Visa letter guidance, arrival planning and accommodation near the hospital.
- 05
Treatment
Your coordinator and medical interpreters are with you through consultations, admission and discharge.
- 06
Follow-up at home
Translated discharge records, remote follow-up with the treating doctor and return visits if needed.
The hospitals Horcare helps patients access
Horcare focuses on China's leading public hospitals, typically Grade 3A, the highest tier in China's national hospital classification, many of which run dedicated international medical departments. JCI accreditation is shown on a hospital profile only where it has been verified.
This matches where international patients are actually treated: a peer-reviewed study found that 61.6% of foreign patients in Shanghai were treated in public hospitals between 2016 and 2018 (Zhou et al., 2024, PMC11130770).
These are hospitals Horcare helps patients access, not partners: no hospital listed on this site has endorsed Horcare.
Transparent by design
How payment works: three principles
Hospital charges and Horcare's coordination fee are always kept separate. There is no price list and there are no packages; where a price would appear, it reads “Quoted after your free case review”.
Get a Free Case Review- 1 The initial case review is free.No cost and no obligation to send your reports and get an honest answer.
- 2 Hospital bills are paid directly to the hospital.Horcare adds no markup to any hospital charge.
- 3 Horcare's service fee is quoted in writing first.Before any paid work begins, you see exactly what the coordination costs.
Our commitments and clinical boundaries
Horcare will never:
- — offer organ transplants or surrogacy
- — guarantee a cure, or quote success rates without a cited source
- — publish hospital rankings
- — invent testimonials, doctors or statistics
For CAR-T and other cell therapies, only approved products or registered clinical trials are considered, and eligibility is decided by the hospital. Any cost shown on this site is indicative and confirmed by the hospital's own quote. Visa guidance is general; confirm with the Chinese embassy or visa center.
Real stories, practical guides
Horcare publishes patient stories only when they are real and shared with written consent, under an alias where the patient prefers. The guides cover the practical questions families ask first: visas, comparing costs and preparing medical records.
Health check-ups for business travelers
People already in China for business can book a comprehensive executive health check-up at a leading hospital, with coordination and interpretation included. The same fee principles apply: the hospital bills you directly, and the coordination fee is quoted in writing first.
Our name and company details
The English brand is Horcare. In Chinese, the company is known as 弘安国际.
Operated by Horcare Medical Care (Hefei) Co., Ltd..
- Brand
- Horcare · 弘安国际
- Company
- Horcare Medical Care (Hefei) Co., Ltd.
- Address
- Room 2008, Tower A, Ganghui Plaza, 218 Wangjiang West Road, Shushan District, Hefei, Anhui, China
- +86 136 3563 2360
- horus@cocif.net
- Phone
- +86 136 3563 2360
Questions about Horcare
What does a medical tourism facilitator do?
A medical tourism facilitator coordinates the non-clinical side of treatment abroad: reviewing and translating records, matching the condition to a hospital department, booking appointments, arranging interpreters and travel logistics, and coordinating follow-up. Horcare works this way. It does not diagnose or treat; the hospital does.
Can foreigners use public hospitals in China?
Yes. Many leading public hospitals in China accept international patients, and a number run dedicated international medical departments. A peer-reviewed study of foreign patients in Shanghai (Zhou et al., 2024) found that most were treated in public hospitals between 2016 and 2018.
Which hospitals in China are JCI accredited?
Some Chinese hospitals hold Joint Commission International accreditation, but status changes over time, so it should be checked on JCI's official directory. Horcare shows JCI on a hospital profile only where it has been verified from public sources.
How does Horcare get paid, and do you add a markup to hospital bills?
Horcare adds no markup to hospital bills. You pay the hospital directly for all medical care, based on the hospital's own quote. Horcare's service fee is separate and is quoted in writing before any paid work begins. The initial case review is free.
Not sure where to start?
Send us the diagnosis and any reports you have, and a coordinator will review your case for free. Personal reply within 24 hours.
No passport or full records needed to start · Hospital bills paid directly to the hospital, no markup